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8th National CAHPS User Group Meeting

If you would like slides from these presentations, please contact the CAHPS User Network at

Title: Introduction to CAHPS II: The Next Generation
Presenter: Christine Crofton, AHRQ

Title: Keynote Address: The Role of CAHPS in Crossing the Patient-Centeredness Chasm
Presenter: Charles Darby, AHRQ

Medical Group CAHPS (GCAHPS)

Title: Medical Group CAHPS (GCAHPS)
Presenter: Charles Darby, AHRQ

Title: California Consumer Assessment Survey:2002 Implementation  
Presenter: Cheryl Damberg, PBGH

Title: Care Experience Measurement Beyond MCOs
Presenter: Jim Bost, NCQA

CAHPS Child Survey with Chronic Conditions Supplement

Title: Revised and Expanded CAHPS 2.0
Presenter: Denise Dougherty, AHRQ

Title: The Kansas Experience with CAHPS 2.0H Child Survey with CSHCN Module
Presenter: Winona Dickson, Kansas Foundation for Medical Care

Title: Children with Chronic Conditions (CCC) Module: Development & Description
Presenter: Debra Read, FACCT

Title: NCQA's CAHPS 2.0H Child Survey with CCC Measurement Set
Presenter: Lori Andersen, NCQA

Consumer Assessment of Individual Physicians: Experiences from the Field

Title: Patient Reports and Ratings of Individual Physicians: An Evaluation of the DoctorGuide and & #8220;CAHPS& #8221; Provider Level Surveys
Presenter: Ron Hays, RAND

Title: Provider Level Measurement of Patient Experience: DoctorGuide Cincinnati Pilot Study Field Experience
Presenter: Kevin Horne, NRC

Title: Physician-Level Measurement and Reporting in Massachusetts: A Statewide Pilot Demonstration Project
Presenter: Dana Safran, New England Medical Center

Title: Central Florida Health Care Coalition
Presenter: Becky Cherney, CFHCC

Child Survey Reporting

Title: Reporting CAHPS Indicators for Children with Special Health Care Needs
Presenter: Liz Hoy, Polaris

Title: Reporting CAHPS Results for Children with Chronic Conditions
Presenter: Carla Zema, AHRQ

Title: Targeting Opportunities for Improvement: Models for Analyzing Data from the CAHPS 2.0 Child Survey with the CCC Module
Presenter: Debra Read, FACCT

Medicare Fee-for-Service Development

Title: Medicare CAHPS Fee-For-Service Survey
Presenter: Shulamit Bernard, RTI
Presenter: Vincent Iannacchione, RTI
Presenter: Marc Elliott, RAND

Using CAHPS for Commercial Contracting & Value Purchasing

Title: Using CAHPS for Commercial Contracting & Value Purchasing
Presenter: Ruth Doll, State Teachers Retirement System of Ohio

Title: Using CAHPS For Value-Based Purchasing: The NBCH Approach
Presenter: Suzanne Paranjpe, NBCH

Innovations in Medicaid Implementation

Title: Innovations, Alaska style
Presenter: Gail Stolz, Alaska Department of Health and Social Services

Title: Innovations in Implementing CAHPS in Ohio Medicaid
Presenter: Rosemary Chaudry, ODJHS Ohio Medicaid
Presenter: Kendallyn Markman, ODJHS Ohio Medicaid

Experience of Care and Health Outcomes Survey (ECHO) for Managed Behavioral Health Organizations

Title: The Experience of Care and Health Outcomes Survey (ECHO) for Managed Behavioral Health Organizations
Presenter: James Shaul, Harvard Medical School

Title: Development and Implementation of The Experience of Care and Health Outcomes Survey (ECHO) for Managed Behavioral Health Care Organizations
Presenter: Jim Bost, NCQA

Title: The MBHO Perspective on ECHO
Presenter: Eric Hamilton, Pacificare Behavioral Health

Using CAHPS for Medicaid Program Monitoring

Title: Using Medicaid CAHPS Data: NYS Experience
Presenter: Joseph P. Anarella, New York State Department of Health

Title: The Role of CAHPS in the Assessment of Quality in Texas SCHIP
Presenter: Jason Cooke, Health and Human Services Commission, Texas

Title: Oklahoma SoonerCare Choice: PCCM and CAHPS
Presenter: Darendia McCauley, Oklahoma Health Care Authority

SUN Network & NCBD Products and Services

Title: SUN Network & NCBD Products and Services
Presenter: Katherine Crosson, AHRQ; Karen Mazze, Westat; John Rauch, Westat

Using CAHPS with Non-English Speakers: Issues and Implications for Sponsors and Providers

Title: Using CAHPS with Medicaid Clients Who Have Limited English Proficiency: Issues and Implications for State Medicaid Agencies
Presenter: Jeanne McGee, McGee and Evers Consulting;
Presenter: Nancy Anderson, Department of Social and Health Services, Washington State

Health Plan and System Quality Initiatives using CAHPS and other Quality Indicators

Title: Using CAHPS for Quality Improvement: Targeting Opportunities and Designing an Intervention
Presenter: Kathryn Coltin, Harvard Pilgrim Health Care

Title: Health Plan and System QI Using CAHPS and other Quality Indicators
Presenter: Clifford Rowley, HealthPlus of Michigan

CAHPS Survey Responses Across Racial and Ethnic Groups

Title: Equivalence of Pediatrics CAHPS™ Measures in Five Languages: English, Spanish, Cantonese, Vietnamese and Korean Preliminary Results
Presenter: Leo Morales, RAND

Title: Impact of Race/Ethnicity and Language on Patients' Assessments of Care in Medicaid Managed Care using CAHPS 2.0
Presenter: Robert Weech-Maldonado, The Pennsylvania State University

Title: Racial and Ethnic Differences in Consumer Assessments of Health Care: Evidence from Commercial and Medicare Populations
Presenter: Judy Sangl, AHRQ

Medicare Analysis and Reporting

Title: Extending the Analytic Potential and Usefulness of the Medicare Fee-for-Service CAHPS™ Data by Linking to Measures Derived from Medicare Claims
Presenter: Arthur Bonito, RTI

Title: Does Disenrollment Information Affect the Plan Recommendations of Medicare Intermediaries?
Presenter: Mark Spranca, RAND


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