Skip Navigation Archive: U.S. Department of Health and Human Services U.S. Department of Health and Human Services
Archive: Agency for Healthcare Research Quality www.ahrq.gov
Archival print banner

 

The information on this page is archived and provided for reference purposes only.

 

This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: https://info.ahrq.gov. Let us know the nature of the problem, the Web address of what you want, and your contact information.

Please go to www.ahrq.gov for current information.

Download Final Presentations from the CAHPS 10th User Group Meeting

Presentations are grouped by session type. Select a link below to jump to a session.

Keynote Presentations

Keynote presentations by experts in health care quality

  • Facing the Numbers ( PDF [PDF file - 259.92 KB] )
    Jennifer Daley, M.D., Senior Vice President and Chief Medical Officer, Tenet Healthcare Corporation
  • AHRQ’s CAHPS Program: Advancing the Measurement of Patient-Centered Care ( PDF [PDF file - 479.23 KB] )
    Carolyn M. Clancy, M.D., Director, Agency for Healthcare Research and Quality

Back to Top 

CAHPS College Sessions

  • CAHPS History ( PDF [PDF file - 79.47 KB] )
    Christine Crofton, Ph.D., Agency for Healthcare Research and Quality
  • Instrument Development for CAHPS Surveys Presented by the CAHPS User Network ( PDF [PDF file - 331.9 KB] )
    Patricia Gallagher, Ph.D., Center for Survey Research, University of Massachusetts-Boston, Harvard CAHPS Team
  • CAHPS Principles ( PDF [PDF file - 82.64 KB] )
    Roger Levine, Ph.D., American Institutes for Research
  • Status of Products ( PDF [PDF file - 76.67 KB] )
    Julie A. Brown, RAND Corporation
  • Conducting a CAHPS Survey ( PDF [PDF file - 99.38 KB] )
    San Keller, Ph.D., American Institutes for Research
  • Using CAHPS Survey Results: Reporting to the Public ( PDF [PDF file - 88.91 KB] )
    Shoshanna Sofaer, Dr.P.H., Baruch College, Harvard CAHPS Team
  • Using CAHPS Surveys to Improve Patients' Experiences with Care ( PDF [PDF file - 414.45 KB] )
    Margarita Hurtado, Ph.D., American Institutes for Research.
  • CAHPS User Network ( PDF [PDF file - 517.53 KB] )
    Nancy Gay, Westat

Back to Top 

Ambulatory Care Track Sessions

Implementing the CAHPS Health Plan Survey: What You Can Expect from NCQA & CMS

  • Changes in the 2006 Medicare CAHPS Survey and Survey Administration ( PDF [PDF file - 96.32 KB] )
    Amy Heller, M.P.H., Ph.D., CAHPS Project Officer, Centers for Medicare & Medicaid Services
  • CAHPS Health Plan Survey 4.0H : A “Users’” Perspective from NCQA ( PDF [PDF file - 229.76 KB] )
    Sarah Hudson Scholle, M.P.H., Dr.P.H., Assistant Vice President, National Committee for Quality Assurance

Implementing the CAHPS Clinician & Group Survey

  • ABMS/CAHPS Collaboration ( PDF [PDF file - 785.46 KB] )
    Stephen H. Miller, M.P.H., M.D., President, American Board of Medical Specialties
  • DoD’s Use of the CAHPS Clinician & Group Survey ( PDF [PDF file - 461.15 KB] )
    LTC Dawn Erckenbrack, M.A., M.H.A., Ed.D., FACHE, Office of the Assistant Secretary of Defense (Health Affairs)/TMA

Using Ambulatory Care Surveys to Improve Quality

  • Use of the CAHPS Clinician & Group Survey in Boards’ Maintenance of Certification ( PDF [PDF file - 375.91 KB] )
    F. Daniel Duffy, M.D., Executive Vice President, American Board of Internal Medicine
  • Using Care Experience Data for Quality Improvement ( PDF [PDF file - 70.69 KB] )
    Richard Marshall, M.D., Chief Medical Officer, Harvard Vanguard Medical Associates

Real-World Implementation Issues: Reports from Clinician & Group Field Test Partners

  • Real World Implementation Issues: Reports from CAHPS Clinician & Group Survey Field Test Partners [session overview] ( PDF [PDF file - 76.24 KB] )
    Dale Shaller, M.P.A., Shaller Consulting
    [presentation delivered by Samantha Sheridan]
  • Real World Implementation Issues- CAHPS Clinician & Group Field Test ( PDF [PDF file - 1.4 MB] )
    Clifford Rowley, M.P.H., Director, Member Service and Satisfaction, HealthPlus of Michigan
  • Real World Implementation Issues- Field Testing CAHPS Clinician & Group Survey ( PDF [PDF file - 82.96 KB] )
    Julie A. Brown, Director of Survey Research Group, RAND Corporation
  • Kaiser Permanente Field Test of the CAHPS® Clinician & Group Survey ( PDF [PDF file - 185.02 KB] )
    Carl Serrato, Ph.D., Manager, National Market Research Department, Kaiser Foundation Health Plan, Inc.
    Roger Levine, Ph.D., American Institutes of Research
  • Administering a Doctor-level Survey of Patient Experiences ( PDF [PDF file - 44.01 KB] )
    Ted von Glahn, M.S., Director of Consumer Engagement, Pacific Business Group on Health
  • Extending Clinician-Specific Surveys to Patients of Specialists and to “Unestablished” Patients: Some Questions to be Addressed ( PDF [PDF file - 38.03 KB] )
    Dana Gelb Safran, Sc.D., Director of The Health Institute, Tufts-New England Medical Center
  • Summary Comparison of Selected Survey Administration Statistics ( PDF [PDF file - 20.71 KB] )
    Prepared by Dale Shaller, M.P.A., Shaller Consulting

Using Ambulatory Care Surveys in Pay-for-Performance Programs

  • Driving Quality: Rewarding Performance ( PDF [PDF file - 744.04 KB] )
    Tricia Marine Barrett, M.H.S.A., Program Director, GM Managed Care Consulting Team
  • Using Ambulatory Care Surveys in The California P4P Program ( PDF [PDF file - 322.78 KB] )
    Lance Lang, M.D., Vice President and Senior Medical Director, Health Net of California

Reporting Clinician & Group Survey Results: Balancing Practical Politics and Evidence-Based Practice (Parts 1 and 2)

  • Reporting Patients’ Experiences with Their Doctors: Process, Politics and Public Reports in Massachusetts ( PDF [PDF file - 6.51 MB] )
    Melinda Karp, M.B.A., Director of Programs, Massachusetts Health Quality Partners
  • Consumer Decision Support Using Patient Experience Results ( PDF [PDF file - 251.84 KB] )
    Ted von Glahn, M.S., Director of Consumer Engagement, Pacific Business Group on Health
  • Ensuring Low Risk of Misclassification in Reporting Physician and Group-Level Results ( PDF [PDF file - 73.04 KB] )
    Dana Gelb Safran, Sc.D., Director of The Health Institute, Tufts-New England Medical Center
  • Improving quality information in a consumer-driven era: Showing differences is crucial to informed consumer choice ( PDF [PDF file - 669.71 KB] )
    Kristin L. Carman, Ph.D., Principal Research Scientist, American Institute for Research
  • Using Evidence to Guide the Design of Public Reports: Key Dilemmas and Challenges ( PDF [PDF file - 284.89 KB] )
    Judith Hibbard, Dr.P.H., Professor, Department of Planning, Public Policy & Management, University of Oregon
  • Questions for panelists ( PDF [PDF file - 19.85 KB] )
    Shoshanna Sofaer, Dr.P.H., Robert P. Luciano Professor of Health Care Policy, School of Public Affairs, Baruch College

Back to Top 

Hospital Survey Track Sessions

National Implementation of the CAHPS Hospital Survey

  • Development and Implementation of the CAHPS Hospital Survey ( PDF [PDF file - 81.3 KB] )
    Charles Darby, M.A., CAHPS Project Officer, Agency for Healthcare Research and Quality (AHRQ)

  • CAHPS Hospital Survey Implementation: Current Status and Next Steps ( PDF [PDF file - 103.29 KB] )
    Liz Goldstein, Ph.D., Director of the Division of Consumer Assessment of Healthcare Surveys, Centers for Medicare & Medicaid Services (CMS)

Voices of Experience (Part 1): Using the CAHPS Hospital Survey Across a State

  • CHART – Using the CAHPS Hospital Survey in California ( PDF [PDF file - 55.77 KB] )
    Marsha S. Nelson , M.B.A., R.N., President & CEO, California Institute for Health Systems Performance
  • The CAHPS Hospital Survey: Opportunities and Challenges ( PDF [PDF file - 426.48 KB] )
    Carrie Brady, Vice President for Quality and Performance Reporting, Connecticut Hospital Association

Voices of Experience (Part 2): Using the CAHPS Hospital Survey to Meet Multiple Information Needs

  • Implementing the CAHPS Hospital Survey in a Hospital System ( PDF [PDF file - 5.18 MB] )
    Cindy Larkin, M.P.A., Senior Director of Measurement Systems and Strategy, Tenet Healthcare Corporation
  • Transitioning to the CAHPS® Hospital Survey: Brief Case Studies of Three Options ( PDF [PDF file - 73.64 KB] )
    Susan B. Frampton, Ph.D., President, Planetree
  • Patient Feedback ( PDF [PDF file - 435.17 KB] )
    Kathleen Douglas-England, M.Sc. and Mona Pinder, M.Sc., Survey & Evaluation Unit, Quality Safety & Health Information, Calgary Health Region

Techniques for Improving Patient-Centered Care in the Hospital Setting

  • Improving Patient-Centered Care in the Hospital ( PDF [PDF file - 130.98 KB] )
    Susan Edgman-Levitan, P.A., Executive Director, John D. Stoeckle Center for Primary Care Innovation, Massachusetts General Hospital
    Katharine Luther, R.N., MPM., CPHQ, Director of Performance Improvement, Memorial Hermann Hospital

Talking About Quality Data: Reactions and Reality from Patients and Doctors

  • Background: Why Study Physician-Patient Discussions of Hospital Quality? ( PDF [PDF file - 183.17 KB] )
    David J. Miranda, Ph.D., CMS
  • Physicians as Information Intermediaries: Formative Work with Physicians ( PDF [PDF file - 74.26 KB] )
    Shulamit Bernard, R.N., Ph.D., Director of the Health Care Quality and Outcomes Program, Research Triangle Institute, International
    (presentation prepared with Nancy Lenfestey, M.H.A. of RTI, Judith K. Barr, Sc.D., and Tierney E. Giannotti, M.P.A., of Qualidigm, and Shoshanna Sofaer, Dr.P.H., of Baruch College)
  • Talking About Quality Data: Reactions and Reality from Patients and Doctors- Findings from a Study by American Institutes for Research (AIR) ( PDF [PDF file - 439.28 KB] )
  • Summary of Project Goals and Methods ( TXT [- 14.67 KB] ; PDF [PDF file - 155.75 KB] )
    Kristin Carman, Ph.D., Principal Research Scientist, AIR
    Jeanne McGee, Ph.D., McGee & Evers Consulting, Inc.

Public Reporting of Hospital Survey Data

  • Publicly Reporting the CAHPS Hospital Survey: A Work in Process ( PDF [PDF file - 492.25 KB] )
    David G. Miranda, Ph.D., and William Lehrman, Ph.D., Center for Beneficiary Choices, CMS
  • Public Reporting of Hospital Performance: The Experience in Rhode Island ( PDF [PDF file - 357.29 KB] )
    Jean Marie Rocha, M.P.H., R.N., Vice President for Clinical Affairs, Rhode Island Hospital Association
  • Lessons in Hospital Quality Reporting ( PDF [PDF file - 1.27 MB] )
    Gaye Fortner, R.N., B.S.N, M.S., Vice President of Operations, HealthCare 21 Business Coalition

Integration and Trending: Coordinating the CAHPS Hospital Survey with Other Survey Activities

  • Integrating CAHPS Hospital Survey at UCLA Medical Center ( PDF [PDF file - 56.64 KB] )
    Tony Padilla, M.B.A., Director, Patient Affairs, UCLA Healthcare
  • CAHPS Hospital Survey Integration and Trending: Kaiser Permanente’s Experience with Reporting and QI Initiatives ( PDF [PDF file - 98.52 KB] )
    Robert S. Mangel, Ph.D., Manager of Service Quality Research, Kaiser Permanente
  • Statistical Trending with Application to the CAHPS Hospital Survey ( PDF [PDF file - 87.5 KB] )
    James O’Malley, Ph.D., Assistant Professor of Statistics, Department of Health Care Policy, Harvard Medical School

Back to Top 

Facility Survey Track Sessions

CAHPS In-Center Hemodialysis Survey

  • CAHPS In-Center Hemodialysis (ICH) Survey- Overview ( PDF [PDF file - 81.84 KB] )
  • CAHPS In-Center Hemodialysis (ICH) Survey- Next Steps ( PDF [PDF file - 81.84 KB] )
    Barbara Crawley, M.Sc., Social Science Research Analyst, CMS
  • Instrument Development: CAHPS In-Center Hemodialysis Survey ( PDF [PDF file - 434.94 KB] )
    Patricia Gallagher, Ph.D., Senior Research Fellow, Center for Survey Research, University of Massachusetts – Boston
  • Cognitive Testing of the CAHPS In-Center Hemodialysis Survey ( PDF [PDF file - 78.85 KB] )
    Roger Levine, Ph.D., American Institutes for Research
  • Field Testing of the CAHPS In-Center Hemodialysis Survey ( PDF [PDF file - 84.93 KB] )
    Beverly Weidmer Ocampo, M.A., Survey Director, RAND Corporation

CAHPS In-Center Hemodialysis Survey: Using Results to Improve Quality

  • Overview of CAHPS In-Center Hemodialysis Quality Improvement Project ( PDF [PDF file - 80.9 KB] )
    Samantha Sheridan, M.A., CAHPS User Network Director, Westat
  • Development and Use of CAHPS In-Center Hemodialysis Survey Provider Reports for Quality Improvement ( PDF [PDF file - 220.02 KB] )
    Margarita P. Hurtado, M.H.S., Ph.D., Principal Research Scientist, American Institutes for Research (AIR)
    (presentation prepared with Elizabeth Frentzel, M.P.H., and Anna Levin, B.A., AIR)
  • CAHPS In-Center Hemodialysis Survey: Using Results to Improve Quality ( PDF [PDF file - 89.65 KB] )
    Denise D. Quigley, Ph.D., Health Policy Analyst, RAND Corporation
    (presentation prepared with Donna O. Farley, Ph.D., RAND Corporation)

CAHPS Nursing Home Survey for Residents

  • CAHPS Nursing Home Survey for Residents ( PDF [PDF file - 111.81 KB] )
    Edward W. Sekscenski, M.P.H., CMS Project Officer, Centers for Medicare & Medicaid Services
    Carol Cosenza, M.S.W., Project Manager, Center for Survey Research, University of Massachusetts-Boston.
    Joan Buchanan, Ph.D., Department of Health Care Policy, Harvard Medical School
    Judith Sangl, M.P.H., Sc.D., Health Scientist Administrator, Agency for Healthcare Research and Quality

CAHPS Nursing Home Survey for Families & AHRQ's Assisted Living Initiative

  • CAHPS Family Nursing Home Survey ( PDF [PDF file - 96.21 KB] )
    Judith Sangl, M.P.H., Sc.D., Health Scientist Administrator, Agency for Healthcare Research and Quality
    Carol Cosenza, M.S.W., Project Manager, Center for Survey Research, University of Massachusetts-Boston.
    James Garulski, Survey Research Group, RAND Corporation
    San Keller, Ph.D., Principal Scientist, American Institutes for Research
  • CAHPS Assisted Living (AL) Initiative ( PDF [PDF file - 96.7 KB] p)
    Judith Sangl, M.P.H., Sc.D., Health Scientist Administrator, Agency for Healthcare Research and Quality
    D.E.B. Potter, M.S., Agency for Healthcare Research and Quality

Back to Top 

Specific Population Track Sessions

Item Set for People with Mobility Impairments

  • CAHPS Item Set for People with Mobility Impairments: A Brief History ( PDF [PDF file - 110.43 KB] )
    Christine Crofton, Ph.D., CAHPS Project Officer, Agency for Healthcare Research and Quality
  • Wisconsin SSI CAHPS Survey for People with Mobility Impairments ( PDF [PDF file - 355.13 KB] )
    Ruthanne Landsness, M.A., AbD, Consultant for Quality Improvement Programming, APS Healthcare
  • CAHPS PWMI Items in Massachusetts Medicaid (MassHealth) Surveys ( PDF [PDF file - 81.21 KB] )
    Nancy Latham, Ph.D., Research Assistant Professor, Boston University
    (presentation prepared with Patricia Gallagher, Ph.D., Senior Research Fellow, Center for Survey Research, University of Massachusetts – Boston; and Vickie Stringfellow, Project Manager, Center for Survey Research, University of Massachusetts – Boston)

CAHPS Dental Survey

  • Project to Standardize Dental Care Plan Quality Data: Adult Patients’ Report ( PDF [PDF file - 983.9 KB] )
    San Keller, Ph.D., Principal Scientist, American Institutes for Research (AIR)
    (presentation prepared with Gary C. Martin, D.D.S., M.P.H., and Robert H. Mitton D.D.S., M.P.H., of TRICARE Management Activity and Karen K. Shore, Ph.D., Christian Evensen, M.S., and Roger Levine, Ph.D. of AIR)
  • The Development and Utilization of the DoD Dental Patient Satisfaction Survey ( PDF [PDF file - 87.15 KB] )
    Colonel Gary “Chad” Martin, D.D.S., M.P.H., Director, Dental Care Division, TRICARE Management Activity
  • Development of the Dental CAHPS Child Survey ( PDF [PDF file - 153.53 KB] )
    Julie A. Brown, Director of Survey Research Group, RAND Corporation
  • California SCHIP Caregivers’ Perceptions of Dental Care ( PDF [PDF file - 88.67 KB] )
    James J. Crall, D.D.S., Sc.D., Director of MCHB National Oral Health Policy Center, UCLA School of Dentistry
    (presentation prepared with Julie A. Brown, RAND Corporation; L.U. Brown, Managed Risk Medical Insurance Board; K.L. Spritzer, UCLA School of Medicine; and R.D. Hays, RAND Corporation and UCLA School of Public Health)

Collecting and Reporting CAHPS Survey Data with Multicultural Populations

  • Tips for Creating Reader-Centered Reports ( PDF [PDF file - 184.2 KB] )
  • Handout for Presentation ( TXT [- 12.77 KB] )
    Jeanne McGee, Ph.D., McGee & Evers Consulting, Inc.
  • Oregon’s Experience ( PDF [PDF file - 122.99 KB] )
    Charles Gallia, Ph.D., Analysis & Evaluation Manager, Office of Medical Assistance Programs, Oregon Department of Human Service

Back to Top 

CAHPS Benchmarking Database Sessions

Serving the Needs of Health Care Purchasers, Providers, Policymakers, and Researchers

  • Panel Introduction and CAHPS Database Overview ( PDF [PDF file - 387.92 KB] )
    Dale Shaller, M.P.A., Shaller Consulting
  • Use of CAHPS Database by Medicaid Programs for Monitoring and Improving Managed Care Performance ( PDF [PDF file - 56.62 KB] )
    Foster Gesten, M.D., Medical Director, Office of Managed Care, New York State Department of Health
  • Use of CAHPS Database by Researchers: Findings Related to Differences by Race and Ethnicity ( PDF [PDF file - 122.67 KB] )
    Ron Hays, Ph.D., Senior Health Scientist, RAND
  • Use of CAHPS Database by AHRQ: State-Level Estimates for the National Healthcare Quality Report ( PDF [PDF file - 916.68 KB] )
    Ernest Moy, M.D., M.P.H., Director of the National Healthcare Quality Reports, Agency for Healthcare Research and Quality

Back to Top

AHRQ Advancing Excellence in Health Care