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Download Final Presentations from the CAHPS-SOPS User Group Meeting, December 2008

Presentations are grouped by session type. Select a link below to jump to a session.

CAHPS College Sessions

CAHPS In-Depth: Guiding Principles

  • Christine Crofton, Ph.D., Agency for Healthcare Research and Quality (AHRQ) (PDF, 197 KB)
  • Patricia Gallagher, Ph.D., University of Massachusetts, Boston (PDF, 221 KB)
  • Julie Brown, RAND (PDF, 159 KB)
  • Samantha Sheridan, M.A., Westat (PDF, 335 KB)

Advanced Sampling & Analysis Questions for CAHPS Surveys

  • Marc Elliott, Ph.D., RAND (Presentation did not have slides.)

Using CAHPS for Quality Improvement

  • Susan Edgman-Levitan, P.A., Massachusetts General Hospital (PDF, 525 KB)
  • Donna Farley, Ph.D., RAND (PDF, 229 KB)
  • Denise Quigley, Ph.D., RAND (PDF, 328 KB)

Fielding the CAHPS Clinician & Group Survey

  • Carla Zema, Ph.D., St. Vincent College;
    Julie Brown, RAND;
    Patricia Gallagher, Ph.D., University of Massachusetts, Boston; and
    Samantha Sheridan, M.A., Westat (PDF, 149 KB)

The Whys, Wherefores, and How-To's of Consumer Reporting

  • David Kanouse, Ph.D., RAND (PDF, 240 KB)
  • Lise Rybowski, M.B.A., Severyn Group (PDF, 438 KB)
  • Jeanne McGee, Ph.D., McGee and Evers Consulting, Inc. (PDF, 3866 KB)

From the Field: Hospital Roundtable

  • William Lehrman, Ph.D., Centers for Medicare & Medicaid Services and
    Elizabeth Goldstein, Ph.D., Centers for Medicare & Medicaid Services (PDF, 232 KB)

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Joint CAHPS-SOPS Sessions

Opening Session

  • William Munier, M.D., Agency for Healthcare Research and Quality (PDF, 1110 KB)

Lunch Speaker

  • Elissa Schuler-Adair, Ph.D., Consumer Reports National Research Center ( PDF, 905 KB)

So much data but what does it all mean?: Implications of the relationships between HSOPS, Hospital Quality Alliance Clinical Measures, Patient Safety Indicators, and H-CAHPS

  • Thomas Isaac, M.D., M.B.A., M.P.H., Harvard Medical School, Beth Israel Deaconess Medical Center
    (PDF, 162 KB)
  • Russell Mardon, Ph.D., Westat (PDF, 210 KB)

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CAHPS Clinician & Group Survey Sessions

Ambulatory Care Survey Updates

  • Julie Brown, Harvard Medical School, Beth Israel Deaconess Medical Center (PDF, 164 KB)
  • Patricia Gallagher, Ph.D., University of Massachusetts, Boston (PDF, 203 KB)
  • Ron Hays, Ph.D., RAND (PDF, 230 KB)
  • Carla Zema, Ph.D., St. Vincent College (PDF, 184 KB)

Ambulatory Implementation Experience: Sponsors, Politics, Collaboration

  • Melinda Karp, M.B.A., Massachusetts Health Quality Partnership (PDF, 185 KB)
  • Robert Krughoff, J.D., Center for the Study of Services (PDF, 130 KB)
  • Heather Britt, M.P.H., Ph.D., Allina Hospitals & Clinics (PDF, 275 KB)

Alternative Data Collection Methods

  • Samantha Sheridan, M.A., Westat and
    John Rauch, Westat (PDF, 148 KB)
  • Patricia Gallagher, Ph.D., University of Massachusetts, Boston (PDF, 530 KB)
  • Julie Brown, RAND (PDF, 146 KB)
  • John Co, M.D., M.P.H., Partners Healthcare, MGH Center for Child and Adolescent Health Policy
    (PDF, 345 KB)
  • Patty Riskind, M.B.A., PatientImpact (PDF, 986 KB)

Using CAHPS for Medical Office Quality Improvement

  • Sam Skootsky, M.D., University of California, Los Angeles (PDF, 313 KB)
  • Susan Edgman-Levitan, Massachusetts General Hospital (PDF, 190 KB)

New Patient Experience of Care Surveys

  • Elizabeth Hoy, M.H.A., American College of Surgeons and
    Roger Levine, Ph.D., American Institutes for Research (PDF, 216 KB)
  • Barbara Rosenthal, M.B.A., American Board of Medical Specialties (PDF, 344 KB)

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CAHPS Hospital Survey Sessions

Update from CMS on H-CAHPS

  • Elizabeth Goldstein, Ph.D., Centers for Medicare & Medicaid Services;
    William Lehrman, Ph.D., Centers for Medicare & Medicaid Services;
    Rebecca Rice, M.A., Upper Valley Medical Center (OH); and
    Ginny Kevorkian, M.B.A., Memorial Hospital and Health System (IN) (PDF, 1270 KB)

Now that you have H-CAHPS data, what are you doing with it?

  • Jennifer Eslinger, M.B.A., St. Francis Medical Center (PDF, 1915 KB)
  • Peggy Strawhecker, Alegent Health (PDF, 590 KB)

Using CAHPS to Drive Quality Improvement

  • Trent Haywood, M.D., J.D., VHA (PDF, 1184 KB)
  • Richard Bankowitz, M.D., M.B.A., Premier (PDF, 3235 KB)

H-CAHPS Research & Results

  • Elizabeth Goldstein, Ph.D., Centers for Medicare & Medicaid Services;
    Bill Lehrman, Ph.D., Centers for Medicare & Medicaid Services; and
    Marc Elliott, Ph.D., RAND (Presentation not available due to copyright restrictions.)

Lessons from High Performing Hospitals: Achieving Patient and Family Centered Care

  • Dale Shaller, M.P.A., Shaller Consulting (PDF, 437 KB)
  • Carrie Brady, J.D., Planetree (PDF, 1654 KB)

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CAHPS Special Topics Sessions

CAHPS Database Interactive Chartbook/Reporting System

  • Janice Ricketts, Westat and
    Dale Shaller, M.P.A., Shaller Consulting (PDF, 182 KB)

Update on CAHPS Home Health

  • Elizabeth Frentzel, M.P.H., American Institutes for Research (PDF, 198 KB)
  • Elizabeth Goldstein, Ph.D., Centers for Medicare & Medicaid Services (PDF, 178 KB)

Update on CAHPS Nursing Home Surveys

  • Tim Cooke, Health Quality Council of Alberta (Canada) (PDF, 984 KB)
  • Bruce Kozlowski, Maryland Health Care Commission and
    Carol Christmyer, R.N., M.S.N., Maryland Health Care Commission (PDF, 690 KB)
  • Elizabeth Frentzel, M.P.H., American Institutes for Research (PDF, 209 KB)

Update on Health Literacy Research

  • Beverly Weidmer, M.A., RAND (PDF, 194 KB)
  • Carolyn Cocotas, R.T., M.P.A., Affinity Health Plan (PDF, 376 KB)

Update on Research on Cultural Comparability

  • Robert Weech-Maldonado, M.B.A., Ph.D., University of Florida;
    Beverly Weidmer, M.A., RAND; and
    Margarita Hurtado, Ph.D., American Institutes for Research (PDF, 275 KB)
  • Shannon Madsen, M.A., American Institutes for Research and
    Margarita Hurtado, Ph.D., American Institutes for Research (PDF, 206 KB)

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Joint CAHPS Session on Reporting

Engaging Consumers in Using Quality Reports: What It Takes to Capture Eyeballs

  • Shoshanna Sofaer, Dr.P.H., Baruch College (PDF, 250 KB)
  • Maribeth Shannon, M.S., California Health Care Foundation (PDF, 1708 KB)
  • Barbara Lambiaso, M.S.W., M.P.H., Massachusetts Health Quality Partners (PDF, 729 KB)
  • Sam Vanous, Ph.D., Utah Department of Health ( PDF, 108 KB)

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Surveys on Patient Safety Culture (SOPS) Sessions

Overview and the Hospital SOPS Comparative Database

  • James Battles, Ph.D., AHRQ (PDF, 250 KB)
  • Naomi Dyer, Ph.D., Westat (PDF, 359 KB)

Introducing the New Medical Office and Nursing Home Surveys & SOPS Survey Administration Tips

  • Martha Franklin, M.A., Westat (PDF, 233 KB)
  • Deborah Carpenter, R.N., M.S.N., Westat (PDF, 740 KB)

Interpreting Survey Results & Action Planning

  • Barry Kitch, M.D., M.P.H., Massachusetts General Hospital (PDF, 527 KB)
  • Katherine Jones, P.T., Ph.D., University of Nebraska Medical Center (PDF, 514 KB)

Patient Safety Improvement Initiatives

  • Kathryn Leonhardt, M.D., M.P.H.,Aurora Health Care (PDF, 297 KB)
  • Stephen Powell, M.S., Healthcare Team Training, LLC (PDF, 557 KB)
  • Jana Deen, R.N., B.S.N., J.D., Catholic Healthcare Partners (PDF, 245 KB)

International User Activities

  • Marleen Smits, M.Sc., M.A., Netherlands Institute for Health Services Research (PDF, 789 KB)
  • Chiu-Chin Huang, Ph.D., Minghsin University of Science and Technology, Taiwan (PDF, 358 KB)

Open Dialogue for SOPS User Feedback

  • Donna Farley, Ph.D., RAND (PDF, 156 KB)
  • Veronica Nieva, Ph.D., Westat (PDF, 218 KB)

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