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Items in the Reporting Measures for the CAHPS®Hospital Survey (H-CAHPS)

Composite Measures

Nurse Communication

Q1

During this hospital stay, how often did nurses treat you with courtesy and respect?

Response Format

  • Never
  • Sometimes
  • Usually
  • Always

Q2

During this hospital stay, how often did nurses listen carefully to you?

Q3

During this hospital stay, how often did nurses explain things in a way you could understand?

Doctor Communication

Q5

During this hospital stay, how often did doctors treat you with courtesy and respect?

Response Format

  • Never
  • Sometimes
  • Usually
  • Always

Q6

During this hospital stay, how often did doctors listen carefully to you?

Q7

During this hospital stay, how often did doctors explain things in a way you could understand?

Explanation of Medicines

Q16

Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?

Response Format

  • Never
  • Sometimes
  • Usually
  • Always

Q17

 

Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?

Timely Help from Hospital Staff

Q4

During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it?

Response Format

  • Never
  • Sometimes
  • Usually
  • Always
  • For question 4 only: I never pressed the call button

Q11

How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted?

Information About Recovery

Q19

During your hospital stay, did hospital staff talk with you about whether you would have the help you needed when you left the hospital?

Response Format

  • Yes
  • No

 

Q20

During your hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?

Pain Control

Q13

During this hospital stay, how often was your pain well controlled?

Response Format

  • Never
  • Sometimes
  • Usually
  • Always

Q14

During this hospital stay, how often did the hospital staff do everything they could to help you with your pain?

Individual Items

Cleanliness

Response Format

  • Never
  • Sometimes
  • Usually
  • Always

Q8

During this hospital stay, how often were your room and bathroom kept clean?

Quiet at Night

Q9

During this hospital stay, how often was the area around your room quiet at night?

Ratings

Overall Rating of Hospital

Response Format

  • 0-10

Q21

Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital?

Would Recommend Hospital

Response Format

  • Definitely no
  • Probably no
  • Probably yes
  • Definitely yes

Q22

Would you recommend this hospital to your family and friends?

 

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