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This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: https://info.ahrq.gov. Let us know the nature of the problem, the Web address of what you want, and your contact information.

Please go to www.ahrq.gov for current information.

Get Hospital Surveys and Instructions

Adult Version of the CAHPS Hospital Survey (HCAHPS)

The Adult HCAHPS Survey and all supporting documentation are available from the Centers for Medicare & Medicaid Services (CMS) at www.hcahpsonline.org; these materials are not available on the Agency for Healthcare Research and Quality (AHRQ) Web site.

Supplemental Items for the Adult Hospital Survey

Supplemental items for the Adult HCAHPS Survey are available from AHRQ. These items can be used to ask adult patients about communicating with hospital professionals and using interpreter services.

  • Search supplemental items for the CAHPS Hospital Survey.
  • Download the supplemental items (ZIP [ compressed file archive - 773 KB]) This ZIP file includes:
    • Supplemental Items for the CAHPS Adult Hospital Survey (Word and PDF).
    • About the CAHPS Health Literacy Item Set for Hospitals (PDF).

Child Version of the CAHPS Hospital Survey

You can download all of the files needed to conduct the CAHPS Child Hospital Survey:

  • The questionnaire.
  • Guidance on administering the survey.
  • SAS®-based analysis programs.
  • Instructions for preparing the data for analysis and analyzing survey results.
  • Guidance on reporting survey results.

Download a ZIP file containing all Child Hospital Survey documents: Child Hospital Survey Documents [ compressed file archive ZIP - 6.82 MB]


Contents of the ZIP file for the Child Hospital Survey


What's Available for the CAHPS Child Hospital Survey
Find out what documents are available to support your use of the Child Hospital Survey.


Survey

CAHPS Child Hospital Survey: Overview of the Questionnaire
Explains the purpose of the Child version of the HCAHPS Survey, offers a brief overview of the topics addressed by the survey, and outlines the development process.

Child Hospital Survey 1.0
Includes version 1.0 of the questionnaire for a child population; available in English and Spanish.


Guidance Documents

Fielding the CAHPS Child Hospital Survey
Includes guidelines for constructing a sample, collecting data, determining whether a questionnaire is complete, and calculating response rates.

Translating CAHPS Surveys
Explains how to translate CAHPS surveys from English into another language in a cost-effective yet culturally competent manner.

Sample Telephone Script for the CAHPS Child Hospital Survey
Provides guidelines for administering the survey by telephone and sample scripts in English and Spanish.

Sample Notification Letters and Emails for the CAHPS Child Hospital Survey
Contains examples of letters and postcards in both English and Spanish for notifying and reminding potential respondents about the survey.

Instructions for Analyzing Data from CAHPS Surveys
Provides general guidelines for using the CAHPS analysis program (known as the CAHPS macro).

SAS Document Package
Includes SAS® files needed for the CAHPS analysis program.

Patient Experience Measures from the CAHPS Child Hospital Survey
Provides a list of the composite and rating measures that can be used for public and internal reports of survey results; tables indicate which survey items are included in each measure.


How do you unzip this file? To unzip the zipped file, double-click on the file name. If you do not have a zip file utility already installed on your computer, you can get one from the many vendors on the Internet that have zip file format utilities for Windows®, Mac®, Linux, and Unix.

Any questions? Contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.

Page last reviewed March 2017
Page originally created October 2014
Internet Citation: Get Hospital Surveys and Instructions . Content last reviewed March 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/surveys-guidance/hospital/instructions/hospinstructions.html

 

The information on this page is archived and provided for reference purposes only.

 

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