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Consumer Assessment of Health Plans (CAHPS®) II

This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: Let us know the nature of the problem, the Web address of what you want, and your contact information.

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Supplemental Information for Request for Applications

RFA: HS-02-001

Agency for Healthcare Research and Quality

Letter of Intent Receipt Date: September 24, 2001
Application Receipt Date: November 14, 2001

The Agency for Healthcare Research and Quality (AHRQ) invites applications for cooperative agreements to build on and expand the Consumer Assessment of Health Plans (CAHPS®). This RFA builds on earlier work to enrich the evidence base concerning consumer assessment and reporting and enhance the usefulness of CAHPS® products. Select for more information about the RFA.

The files below have been made available to provide supplemental information on CAHPS® (Select for Downloading Information). Knowledge or review of these files is not required for submitting an application to the CAHPS® II RFA. The files are intended to provide additional information on the current status of CAHPS® research and development.

Description of Supplementary Information

CAHPS® 2.0 Survey and Reporting Kit

This zipped file contains information from the CAHPS® 2.0 Survey and Reporting Kit (CSRK). It provides reliable and valid tools that sponsors can use to help consumers and purchasers assess and select health plans including the survey instruments, sample formats for reporting results to consumers, software to assist in data analysis, and guidance and instructions to help organizations carry out the surveys and produce the reports. CAHPS® 2.0 survey instruments can be downloaded, and complete kits can be obtained from:

AHRQ Publications Clearinghouse
P.O. Box 8547
Silver Spring, MD 20907-8547
Telephone: 1-800-358-9295
TDD Service: 1-888-586-6340

Group Practice Level CAHPS®

This zipped file contains information from the Group Practice Level CAHPS® (G-CAHPS®). CAHPS® users were interested in expanding the use of CAHPS® from the health plan level to the group practice level. In collaboration with the Pacific Business Group on Health and funded jointly by the California Health Care Foundation and AHRQ, the G-CAHPS® instrument was developed and tested. The download includes the final report and appendixes from the initial round of field testing, as well as recommendations for future steps.

CAHPS®-Persons With Mobility Impairments (CAHPS®-PWMI)

This project is still at the conceptual stage of development. The goal is to develop and test an instrument to measure the experiences of persons with mobility impairments. An expert meeting was convened in April 2000 to discuss the issues and challenges related to this effort. The preliminary summary of this meeting with appendices is included in the download.

Other Reference Documents

This file contains the remaining supplemental documents referenced in the RFA including:

  • Nursing Home CAHPS® (NH CAHPS®). This effort to measure patients' experiences in nursing homes is jointly supported by AHRQ and CMS (formerly HCFA). Background information includes:
    • NH CAHPS® summary.
    • NH CAHPS® draft instrument.
    • NH CAHPS® focus group summary.
  • Report of Input from Stakeholders on Design of CAHPS® II. This report was prepared by an independent contractor whose goal was to review the current CAHPS® products and processes and to make recommendations on the design of CAHPS® II.
  • Submitter's Kit. Researchers/organizations can submit their own surveys to be adopted by CAHPS®. The Submitter's Kit describes the criteria necessary for a survey to be adopted by CAHPS®. These criteria also represent the development principles and standards used by CAHPS®.
  • Survey User's Network (SUN) Contract Scope of Work. Grantees will work closely with SUN contractor throughout CAHPS® II. The Scope of Work provides specific information on the role of the SUN contractor with respect to the CAHPS® grantees.

Downloading Information

Your browser may support downloading the RFA's supplementary files from this Web page by File Transfer Protocol (FTP). In zipped files, the files are in Word®, PDF, and PowerPoint® formats. To download from your browser, click the right mouse button on the following links and then click "Save Target as" (Internet Explorer) or "Save Link as" (Netscape Navigator). After saving a file, find the file by using Windows® Explorer (Windows® 98/95/NT) or File Manager (Windows® 3.x) and then open it by double clicking on it.

Note: PDF files require the Adobe® Acrobat® Reader, which can be downloaded free at:
Microsoft® Word® files can be viewed with the Word® Viewer, which can be downloaded free at:

Current as of October 2001


The information on this page is archived and provided for reference purposes only.


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