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CAHPS® Clinician & Group Survey 2.0 Update (Text Version)

Slide presentation from the AHRQ 2011 conference.

On September 18, 2011, Ronald Hays made this presentation at the 2011 Annual Conference. Select to access the PowerPoint® presentation (749 KB). Plugin Software Help.

Slide 1

CAHPS Clinician & Group Survey 2.0 Update

Ron D. Hays (
RAND, Santa Monica, CA
UCLA, Los Angeles, CA

Slide 2

C-G CAHPS History

  • Development of "Group-CAHPS" began in 1999:
    • Solomon, L., Hays, R.D., Zaslavsky, A., & Cleary, P.D. (2005). Psychometric properties of the Group-Level Consumer Assessment of Health Plans Study (CAHPS®) instrument. Medical Care, 43, 53-60.
  • C-G CAHPS Survey 1.0 released in 2006.
  • NQF endorsement in 2007.

Slide 3

C-G CAHPS Core Composites

Access: Getting Appointments and Health Care When Needed

  • Getting appointments for urgent care.
  • Getting appointments for routine care.
  • Getting an answer to a medical question during regular office hours.
  • Getting an answer to a medical question after regular office hours.
  • Wait time for appointment to start.

Global Rating of Doctor

  • 0-10 rating.

How Well Doctors Communicate

  • Doctor explanations easy to understand.
  • Doctor listens carefully.
  • Doctor gives easy to understand instructions.
  • Doctor knows important information about medical history.
  • Doctor shows respect for what you have to say.
  • Doctor spends enough time with you.

Courteous and Helpful Office Staff

  • Clerks and receptionists were helpful.
  • Clerks and receptionists treat you with courtesy and respect.

Slide 4

C-G CAHPS 12-Month Survey

  • Asks about experiences in last 12 months.
  • Response scales are "never" to "always":
    • 6-point N-A.
    • 4-point N-A.
  • Sample frame: patients with an office visit during the prior 12 months.
  • Works well for assessing experiences that may not apply for every visit (e.g., health promotion, SDM).
  • Commonly used for external reporting.

Slide 5

C-G CAHPS Visit Survey

  • A "hybrid" combining:
    • 12-month reference period for Access questions (using 4-point N-A scale).
    • "Most recent visit" question for Doctor Communication and Office Staff and Follow-Up on Test Results (using 3-point Yes-No scale).
  • Sample frame: patients with an office visit in the prior x months, or continuous sampling.
  • Considered by many clinicians to be more actionable for improvement.

Slide 6

C&G Survey 2.0

  • Changed focal provider.
  • Made minor improvements to item wording.
  • Moved chronic condition screening items to supplemental items.
  • Added mental health item.
  • Finalized:
    • Child 12-Month Survey.
    • Adult Visit Survey.

Slide 7

Focal Provider

  • Users requested a way to include other types of providers (e.g., physician assistants and nurse practitioners).
  • Changed from "this doctor" to "this provider".
  • Cognitive testing confirmed "this provider" worked as intended.
  • Confirmation of provider name remains in Q1.

Slide 8

Minor Item Wording Improvements

  • Changed from getting an appointment:
    • "When you thought you needed" to.
    • "When you needed".
  • Changed from getting easy to understand:
    • "Instructions about taking care of health problems or concerns" to...
    • "Information about health questions or concerns".

Slide 9

Chronic Condition Screening Items

  • Moved from core survey to supplemental items.
  • Benefit of conducting subgroup analysis outweighed by desire to streamline the core survey.

Slide 10

Mental Health Item

  • Item on self-reported mental health added that parallels self-reported overall health item.

Slide 11

Finalized Child 12-Month Survey

  • Previously called Child Primary Care Survey 2.0 (beta).
  • Items and composite measures added on prevention and development:
    • Added new prevention item on time child spends on computer and watching TV.
    • Items changed from asking "whether you and this provider talked about" to.
    • "Whether anyone in this provider's office talked to you about".

Slide 12

Finalized Adult Visit Survey

  • Most recent visit assessment of provider communication and office staff.
  • 12-month assessment of access to care.
  • Child Visit Survey forthcoming.

Slide 13

The End

Image: A fantasy image of the planet Earth is shown.

Page last reviewed October 2014
Internet Citation: CAHPS® Clinician & Group Survey 2.0 Update (Text Version). October 2014. Agency for Healthcare Research and Quality, Rockville, MD.


The information on this page is archived and provided for reference purposes only.


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