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Adapting Community Call Centers for Crisis Support

Public Health Emergency Preparedness

This resource was part of AHRQ's Public Health Emergency Preparedness program, which was discontinued on June 30, 2011, in a realignment of Federal efforts.

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Appendix 3 Figure. Multipurpose/Multifunction Support Services (Text Description)

This untitled figure presents an example of the scope of expanded services to be provided by a call center. Topics covered are smallpox, West Nile virus, SARS, and next public health issue. In each case, callers received recorded information; for West Nile virus and SARS, callers also receive other resources and answers to frequently asked questions, and there is public health support or consultation. Information also flows in the other direction from each topic to centralized data collection/reporting to a public health database.

Return to Appendix 3


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