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Adapting Community Call Centers for Crisis Support

Public Health Emergency Preparedness

This resource was part of AHRQ's Public Health Emergency Preparedness program, which was discontinued on June 30, 2011, in a realignment of Federal efforts.

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Appendix 3 Figure. Multipurpose/Multifunction Support Services (Text Description)

This untitled flowchart depicts the handling of calls about West Nile virus. Lower priority calls from the public go first to recorded information and then to additional resources including a link with Fight the Bite Web site. Higher priority calls from the public to report a dead bird are handled according to the State health protocol. Calls from public health officials are termed high priority and are handled according to the State health protocol. Callers may receive clinical guidance or information and support related to regional labs, dead bird testing, dead bird disposal, and other protocols. Information from all calls flows to data, then reports, then to the State health database.

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