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Adapting Community Call Centers for Crisis Support

Public Health Emergency Preparedness

This resource was part of AHRQ's Public Health Emergency Preparedness program, which was discontinued on June 30, 2011, in a realignment of Federal efforts.

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Appendix 3. (continued)

Appendix 3-B. Sample Report Items and Data Graphs

Total Calls = 36,361
Smallpox = 193
WNV = 12,555 (2,850 Dead Bird Reports)
Influenza/Pneumonia/Mold = 23,613

Pie chart shows: Calls handled by agent, 40%; calls handled by message, 60%.

Influenza Seasons Comparison

  2003 (10-01-03 to 02-28-04) 2004 (10-01-04 to 02-28-05)
Total Calls: 7110 7385
Top Call Types: Information Call
Possible Flu
Health Professional
Information Call
Health Professional
State Health Dept Alert
Top 3 FAQs: Where can my child get a flu shot?
Where can I get a flu shot?
What are the symptoms of the flu?
Where can I get a flu shot?
Vaccine Shortage Statement
What is FluMist?

Surveillance Map of Dead Bird Reports During West Nile Virus Outbreak—2004

Surveillance Map of Dead Bird Reports During West Nile Virus Outbreak. For details, go to [D] Text Description.

[D] Select for Text Description

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