Figure 6. Sample Value Stream Map: Phlebotomy (Text Description)
A Toolkit for Redesign in Health Care: Final Report
The phlebotomy value stream map follows the phlebotomist's path from beginning to end and is a visual representation of every process in this path. The top red portion represents the flow of information and the bottom black portion represents the flow of the phlebotomist. The flow begins with the phlebotomist printing a schedule for blood draws from the Computerized Physician Order Entry (CPOE) three times in each shift. The phlebotomist then travels to the specific area, checks for requisitions and draws labs accordingly. The blood drawn is left on the unit for transportation to pick up and deliver to the lab, as the phlebotomist travels to the next area and repeats the process. However, if the phlebotomist receives page for an immediate blood draw, referred to as the STAT call, they attend to that call next. When all STAT calls have been responded, the phlebotomist returns to the area she left off and continues to sweep for requisitions while responding to pages as they come in.