Skip Navigation Archive: U.S. Department of Health and Human Services U.S. Department of Health and Human Services
Archive: Agency for Healthcare Research Quality
Archival print banner

This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: Let us know the nature of the problem, the Web address of what you want, and your contact information.

Please go to for current information.

Slide 10

Project RED: Module 1: Preparing to Redesign Your Discharge Program

Principles of the Re-Engineered Hospital Discharge (continued)

  1. Comprehensive written discharge plan provided to patient prior to discharge.
  2. Discharge information in patient's language and literacy level.
  3. Reinforcement of plan with patient after discharge.
  4. Availability of case management staff outside of limited daytime hours.
  5. Continuous quality improvement of discharge processes.


The Patient Care Plan is a complete self-care plan that is given to the patient before he or she leaves in the language spoken by the patient and in terms the patient understands. Case management support is available beyond the usual Monday through Friday workweek to assist with a well-planned discharge. The plan is reinforced with the patient via a phone call within a few days after discharge. And ultimately, the discharge process will be continuously improved and monitored for quality outcomes.

Go to Next Slide
Return to Previous Slide

Page last reviewed August 2011
Internet Citation: Slide 10: Project RED: Module 1: Preparing to Redesign Your Discharge Program. August 2011. Agency for Healthcare Research and Quality, Rockville, MD.


The information on this page is archived and provided for reference purposes only.


AHRQ Advancing Excellence in Health Care