Project RED: Module 4: Re-Engineering Patient Discharge: The Hospital
Project Presentation to Senior Leaders
- Create the presentation as you move through the PI project phases.
- Follow systematic PI methodology.
- Consider having team members present specific content.
- Link your presentation with an opportunity to recognize the team.
At the end of the project, the team will make a presentation to staff and senior leaders on the re-engineered discharge process. Creating the final presentation while the team is moving through the PI phases (PDCA or DMAIC) can be helpful. The following outline can serve as a guide.
1. Plan (Define)
- Project charter.
- High-level process map.
- Primary care physician referral base (pre-implementation survey results).
- Patient perception of the discharge process (pre-implementation survey results).
- Staff perception of the discharge process (pre-implementation survey results).
- Patient Care Plan structure.
- PI reporting structure.
- Team roles, definitions, and discharge planning rounds.
2. Do (Measure/Analyze)
- Project metrics.
- Data collection plan.
- Cause and Effect Diagram.
- Lean waste and potential failure modes.
- Baseline data collection.
- Process for communicating discharge summary to primary care physician.
- Process for coordinating follow-up appointments and test results.
- Process for coordinating the post-discharge phone call.
- Plans for training and communicating the project to all staff and stakeholders.
3. Check (Improve)
- Brainstorming and prioritizing solutions specific to failure modes or root causes.
- Project deployment plan (3Ws — Who will do What by When).
- Eleven components of Project RED.
- Post-implementation survey results (physicians, patients, and staff).
- Pattern and trend analysis with redefinition of solutions, as needed.
- Pre-and post-project data monitoring.
- Monitoring plan for sustainability.
- Results to the PI steering committee.
- Knowledge transfer to hospital staff and community.