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2008 Preliminary Comparative Results: Medical Office Survey on Patient Safety Culture

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Chart 1. Item-level Comparative Results from 182 Pilot Test Medical Offices (Text Description)

Item Survey Items by Patient
Safety Culture Area
Survey Item Percent Positive Response All Pilot Medical Offices Average Percent Positive
1. Teamwork
C1 1. When someone in this office gets really busy, others help out. 84% 25% 100%
C2 2. In this office, there is a good working relationship between staff and providers. 88% 22% 100%
C5 3. In this office, we treat each other with respect. 81% 0% 100%
C13 4. This office emphasizes teamwork in taking care of patients. 82% 30% 100%
2. Patient Care Tracking/Follow-up
D3 1. This office reminds patients when they need to schedule an appointment for preventive or routine care. 78% 40% 100%
D5 2. This office documents how well our chronic-care patients follow their treatment plans. 68% 20% 100%
D6 3. Our office follows up when we do not receive a report we are expecting from an outside provider. 78% 20% 100%
D9 4. This office follows up with patients who need monitoring. 88% 44% 100%
3. Organizational Learning
F1 1. When there is a problem in our office, we see if we need to change the way we do things. 83% 33% 100%
F5 2. This office is good at changing office processes to make sure the same problems don't happen again. 73% 8% 100%
F7 3. After this office makes changes to improve the patient care process, we check to see if the canges worked. 69% 15% 100%

Note: The item's survey location is shown to the left. An "R" indicates a negatively worded item, where the percent positive response is based on those who responded "Strongly disagree" or "Disagree," or "Never" or "Rarely" (depending on the response category used for the item).

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