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2008 Preliminary Comparative Results: Medical Office Survey on Patient Safety Culture

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Chart 1. Item-level Comparative Results from 182 Pilot Test Medical Offices, continued (Text Description)

Item Survey Items by Patient
Safety Culture Area
Survey Item Percent Positive Response All Pilot Medical Offices Average Percent Positive
10. Office Processes and Standardization
C8R 1. This office is more disorganized than it should be. 59% 0% 100%
C9 2. We have good procedures for checking that work in this office was done correctly. 61% 13% 100%
C12R 3. We have problems with workflow in this office. 50% 0% 100%
C15 4. Staff in this office follow standardized processes to get tasks done. 74% 20% 100%
11. Information Exchange with Other Settings
Over the past 12 months, how often has your medical office had problems exchanging accurate, complete, and timely information with:
B1 1. Outside labs/imaging centers? 56% 0% 100%
B2 2. Other medical offices/outside physicians? 51% 0% 100%
B3 3. Pharmacies? 55% 0% 100%
B4 4. Hospitals? 61% 0% 100%
B5 4. Other? (Specify) 75% 0% 100%

Note: The item's survey location is shown to the left. An "R" indicates a negatively worded item, where the percent positive response is based on those who responded "Strongly disagree" or "Disagree," or "Never" or "Rarely" (depending on the response category used for the item). The percent positive response for Items B1 through B5 is based on those who answered "Not in the past 12 months" or "Once or twice in the past 12 months."

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