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2004 National Healthcare Quality Report

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1 Institute of Medicine. Envisioning the national health care quality report. Washington, DC: National Academies Press; 2001.

2 Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century. Washington, DC: National Academies Press; 2001. Available at: Disclaimer Accessed June 23, 2010.

3 Stewart M, Brown JB, Donner A, et al. The impact of patient-centered care on outcomes. J Fam Pract 2000;49(9):796-804.

4 Anderson EB. Patient-centeredness: a new approach. Nephrol News Issues 2002;16(12):80-2.

5 Little P, Everitt H, Williamson I, et al. Observational study of effect of patient centredness and positive approach on outcomes of general practice consultations. BMJ 2001;323(7318):908-11.

6 Beck RS, Daughtridge R, Sloane PD. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract 2002;15(1):25-38.

7 DiMatteo MR. Health behaviors and care decisions: an overview of professional-patient communication. In: Gochman D, editor. Handbook of health behavior research II: provider determinants. New York: Plenum Press; 1997.

8 DiMatteo MR. The role of the physician in the emerging health care environment. West J Med 1998;168(5):328-33.

9 Berry LL, Seiders K, Wilder SS. Innovations in access to care: a patient-centered approach. Ann Intern Med 2003;139(7):568-74.

10 Mead N, Bower P. Patient-centredness: a conceptual framework and review of the empirical literature. Soc Sci Med 2000;51(7):1087-110.

11 Bechel DL, Myers WA, Smith DG. Does patient-centered care pay off? Jt Comm J Qual Improv 2000;26(7):400-9.

12 Forster HP, Schwartz J, DeRenzo E. Reducing legal risk by practicing patient-centered medicine. Arch Intern Med 2002;162(11):1217-9.

13 Fortin AHt. Communication skills to improve patient satisfaction and quality of care. Ethn Dis 2002;12(4):S3-58-61.

14 Wortzel EM. Practicing patient-centered medicine each day won't keep the lawyers away. Arch Intern Med 2002;162(22):2631.

15 Rhoades DR, McFarland KF, Finch WH, et al. Speaking and interruptions during primary care office visits. Fam Med 2001;33(7):528-32.


The information on this page is archived and provided for reference purposes only.


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