This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: https://info.ahrq.gov. Let us know the nature of the problem, the Web address of what you want, and your contact information.
Please go to www.ahrq.gov for current information.
Patient Centeredness (continued)
Patient Experience of Care—Adults
Optimal health care requires good communication between patients and providers, yet barriers to patient-provider communication are common. To provide all patients with the best possible care, providers must be able to understand patients' diverse health care needs and preferences, and communicate clearly with patients about their care.
Figure 5.1. Adults whose health providers sometimes or never listened carefully, explained things clearly, respected what they had to say, and spent enough time with them by age, 2000-2002
[D] Select for Text Description.
Source: Agency for Healthcare Research and Quality, Medical Expenditure Panel Survey, 2000-2002.
- In 2002, 10.8% of adults reported that their health providers sometimes or never listened carefully, explained things clearly, respected what they had to say, and spent enough time with them (Figure 5.1).
- In all 3 data years, this proportion was lower among adults age 45 to 64 and 65 and over compared with adults age 18 to 44.
- Between 2000 and 2002, there was not a significant change in this percentage for any age group or the total population.
Return to Contents