Skip Navigation Archive: U.S. Department of Health and Human Services U.S. Department of Health and Human Services
Archive: Agency for Healthcare Research Quality
Archival print banner

This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: Let us know the nature of the problem, the Web address of what you want, and your contact information.

Please go to for current information.

Table 16_4_6-2c

2010 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 16_4_6.2c
People with difficulty contacting their usual source of care during regular business hours over the telephone about a health problem, by family income,a United States, 2007
  TotalNegative/poorNear poor/lowMiddleHigh
Population groupPercentSEPercentSEPercentSEPercentSEPercentSE
Total 15.30.517.
65 and over16.
RaceWhite, single race15.10.516.51.314.
Black, single race14.
Asian, single race16.32.1DSUDSU26.76.517.
Multiple races20.12.328.16.6DSUDSU18.24.919.84.7
EthnicityNon-Hispanic, all races15.00.515.
  Non-Hispanic, White14.80.513.71.414.11.316.
  Non-Hispanic, Black14.
Hispanic, all races17.
Education,b age 18 and overLess than high school18.20.922.
High school graduate14.50.714.91.714.21.415.
At least some college17.00.616.32.418.
Employment status, ages 18-64Employed16.20.620.
Not employed17.
Health insurance, ages 0-64Any private14.40.513.
Public only17.
Health insurance, age 65 and overMedicare only13.51.512.
Medicare and private17.71.4DSUDSU16.63.322.52.515.31.8
Medicare and other public18.62.419.
Location of residencecMetropolitan15.50.518.21.316.
  Large central metro15.30.919.41.916.41.715.81.613.11.2
  Large fringe metro15.30.815.02.713.
  Medium metro15.
  Small metro15.91.816.53.614.23.418.72.914.02.7
Language spoken most often at homeEnglish15.00.516.
Perceived health statusExcellent/very good/good14.40.515.
Activity limitationscBasic activities21.
Complex activities22.61.423.92.522.02.525.02.718.92.9
Neither basic nor complex activities15.50.516.61.415.
U.S. bornYes14.90.516.

a Negative/poor refers to household incomes below the Federal poverty line; near poor/low, the poverty line to just below 200 percent of the poverty line; middle, 200 percent to just below 400 percent of the poverty line; and high, 400 percent of the poverty line and over.

b Less than high school refers to fewer than 12 years of education; high school graduate, 12 years of education; and at least some college, more than 12 years of education.

c For more information, see the MEPS entry in Appendix B: Detailed Methods.

DSU - Data do not meet the criteria for statistical reliability, data quality, or confidentiality.

Key: AI/AN: American Indian or Alaska Native; NHOPI: Native Hawaiian or Other Pacific Islander; SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Financing, Access, and Cost Trends, Medical Expenditure Panel Survey.


Page last reviewed October 2014
Internet Citation: Table 16_4_6-2c: 2010 National Healthcare Quality and Disparities Reports. October 2014. Agency for Healthcare Research and Quality, Rockville, MD.


The information on this page is archived and provided for reference purposes only.


AHRQ Advancing Excellence in Health Care