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National Healthcare Quality & National Healthcare Disparities Reports: Measure Specification Appendix, 2013

Patient Centeredness: Hospital Communication

Measures

Adult hospital patients who sometimes or never had good communication with doctors in the hospital
Adult hospital patients who sometimes or never had good communication with nurses in the hospital


 

Measure Title

Adult hospital patients who sometimes or never had good communication with doctors in the hospital

Measure Source

Centers for Medicare & Medicaid Services (CMS), Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

Table Description

Geographic Representation

National, State

Years Available

State: 2009-2012

National: 2009-2012

Population Subgroups

Age, educations, preferred language, race/ethnicity

Data Source

National and State

CMS, HCAHPS

Denominator

Patients age 18 and over discharged alive who had at least an overnight hospital stay and no psychiatry-related diagnoses

Numerator

Subset of the denominator who responded "Sometimes" or "Never" to any of three survey questions: "During this hospital stay, how often did doctors treat you with courtesy and respect?" "During this hospital stay, how often did doctors listen carefully to you?" and "During this hospital stay, how often did doctors explain things in a way you could understand?"

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Measure Title

Adult hospital patients who sometimes or never had good communication with nurses in the hospital

Measure Source

Centers for Medicare & Medicaid Services (CMS), Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

Table Description

Geographic Representation

National, State

Years Available

State: 2009-2012

National: 2009-2012

Population Subgroups

Age, educations, preferred language, race/ethnicity

Data Source

National and State

CMS, HCAHPS

Denominator

Hospital patients age 18 and over discharged alive who had at least an overnight stay and no psychiatry-related diagnoses

Numerator

Subset of the denominator who responded "Sometimes" or "Never" to any of three survey questions: "During this hospital stay, how often did nurses treat you with courtesy and respect?" "During this hospital stay, how often did nurses listen carefully to you?" and "During this hospital stay, how often did nurses explain things in a way you could understand?"

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Page last reviewed July 2014
Page originally created July 2014
Internet Citation: National Healthcare Quality & National Healthcare Disparities Reports: Measure Specification Appendix, 2013. Content last reviewed July 2014. Agency for Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/research/findings/nhqrdr/nhqrdr13/measurespec/pt_centeredness-comm.html

 

The information on this page is archived and provided for reference purposes only.

 

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